![]() ![]() ![]() You're rarely given time for customer follow up and questioned every minute you take over the allotted two minute standard follow up is scrutinized by the work force management team, you are not empowered - more. As per a press release, the ERP effort is the first segment of. The enterprise aims to better its customer service through improved decision-making and planning capabilities. You get two minutes after a call to notate and if the customer needs follow up in the future, good luck ever reading your emails to get resolution. Bed Bath & Beyond has tapped Oracle to assist the company with its enterprise resource planning and leverage Oracle Cloud to get new insights, replacing its legacy systems. This is not a place where you can really take care of your customer unless you are a machine. The attrition and turnover is incredible and the stress level is high. However, your given zero minutes a day to check up on issues that require follow up, they have archaic systems, and they care more about their rules, metrics, adherence and regulations than they do about their employees. They say your job is to be the expert in heartfelt life experiences. The actual job can be fun really, problem solving is like a puzzle to me so I found this aspect challenging and enjoyable.Ī common complaint however is they ship slow(I was told multiple times a day that if a customer had chosen Amazon or Target they would have already had their items, which was true) and they have redundant systems that are also slow and cumbersome yet they expect you to accomplish the impossible to open and run a dozen programs in less than 5 minutes. Most of the customers call in wanting assistance and help purchasing for registry customers, to report a lost or damaged item or to get a coupon applied to their purchase. Lets start with the positive, the upside of this call center is that you only take inbound calls. ![]()
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